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Articles by John Kavanagh

John Kavanagh is the founding editor of The Bank Investor.

ANZ gives up customer satisfaction lead

ANZ has squandered the significant lead it enjoyed in retail customer satisfaction ratings for almost a decade with Westpac now just 10 basis points below ANZ’s rating. Roy Morgan Research issued its latest consumer-banking customer satisfaction survey yesterday, putting ANZ first among the Big ... More
Published on Wednesday, 24 August, 2011 Filed under ANZ, NAB, CBA, Westpac

CBA manages for yield

Commonwealth Bank's otherwise strong performance in the 2010/11 financial year was coloured by losses in market share across a number of businesses. The bank lost share in home loans, retail deposits, business lending, business deposits and equity trading. It also lost share in New Zealand home ... More
Published on Wednesday, 10 August, 2011 Filed under CBA, results

Lending and leasing shine for Macquarie in latest results

Macquarie Group has continued to develop the traditional banking side of its business over the past year, with the result that previously unfashionable lending and leasing now make up almost a third of the group's operating income. Lending, leasing and margin-related income accounted for 27 per ... More
Published on Monday, 2 May, 2011 Filed under Macquarie, results